Veterinary Client Service Representative

Thrive Pet Healthcare; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health insurance

HSA/FSA

Pet perks

Mental health benefits

401k with employer contribution

CE courses

Job summary

All Valley Pet Clinic at Emerald in Boise, ID is seeking a Veterinary Client Service Representative to join our team. You will be the first and last impression for clients, ensuring clear communication between clients and veterinary staff.

The role emphasizes exceptional customer service, the ability to multitask, and handling clerical tasks quickly while maintaining accurate medical records and scheduling appointments. You will support client and patient care with professionalism.

Qualifications

• 6 months of customer service experience preferred.
• Clear communication with team and clients.
• Ability to work in team and independently.
• Clerical tasks performed quickly and accurately.
• Able to multitask in a fast-paced environment.
• Maintain compassion, sympathy, and professionalism.

Responsibilities

• Maintain professional, friendly and informative customer service.
• Communicate with clients in person, over the phone and via email.
• Maintain medical records in electronic system and physical charts.
• Schedule and confirm all appointments and surgeries.
• Accurately process charges for services and products.
• Fill food and prescription orders.
• Answer questions regarding services, products and animal husbandry.

Skills

Exceptional customer service

Customer service

Communication

Teamwork

Clerical skills

Multitasking

Compassion & professionalism

Job description

Description

All Valley Pet Clinic at Emerald is looking for a Veterinary Client Service Representative to join our team!

Put your knowledge and compassion into practice! We are looking for a Client Service Representative (CSR) to join our community-based practice. CSR's provide the first and the last impression during our clients visits. CSR's play a vital role in our team by providing clear communication to our clients as well as our veterinary staff.

The ideal candidate:

• Exceptional customer service skills
• 6 months of customer service experience preferred
• Ability to clearly communicate with team as well as withclients
• Ability to work well in both a team environment andindependently
• Abilitytoperform clerical work with speed andaccuracy
• Abilityto multitask in a fast paced environment
• Abilitytmaintain compassion, sympathy andprofessionalism

Job Responsibilities:

• Maintain professional, friendly and informative customer service
• Communicate with clients in person, over the phone as well as via email.
• Maintain medical records both in the computer management softwareand in physical charts.
• Schedule and confirm all appointments and surgeries.
• Accurately process charges for services and products
• Fill food and prescription orders
• Answer questions regarding services, products and general animal husbandry (i.e. Heartworm prevention, flea and tick prevention, specialty diets etc.)

Benefits:

• Paidtime offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Petperksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k with employer contribution
• Continuing education anddevelopment supportthroughour libraryoffree CE coursesand paid time off tocomplete

and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.