Compassionate Veterinary Care Coordinator | Front Desk

PetVet Care Centers; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

Job summary

PetVet Care Centers' Madison Park Veterinary Hospital in Seattle, Washington is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will be the welcoming face, handling client questions, scheduling, and supporting daily operations with professionalism and empathy.

The role emphasizes outstanding customer service, data entry in our practice software, and collaboration with veterinarians and staff to deliver the Ultimate Care Experience for every pet and client.

Qualifications

• Excellent customer service skills.
• At least 1–2 years of CSR experience.
• High school diploma or GED required, or equivalent.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

CSR experience

Education

High school diploma or GED

Job description

PetVet Care Centers' Madison Park Veterinary Hospital in Seattle, Washington is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will be the welcoming face, handling client questions, scheduling, and supporting daily operations with professionalism and empathy.

The role emphasizes outstanding customer service, data entry in our practice software, and collaboration with veterinarians and staff to deliver the Ultimate Care Experience for every pet and client.