Pet Emergency Care Coordinator — Veterinary Receptionist

Olympia Pet Emergency; Lacey, Northern (WA, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) plan with employer contribution

Team member pet discounts

Calm app access and 24/7 EAP

Job summary

Olympia Pet Emergency in Olympia, Washington is seeking a Veterinary Receptionist (Care Coordinator) to join a fast-paced emergency hospital. You will manage front-desk duties, greet clients, schedule appointments, and support the hospital team with patient care coordination.

The role requires 2+ years of administrative experience, a high school diploma or GED, and the ability to remain composed in stressful situations. We offer strong benefits and a collaborative team culture.

Qualifications

• 18 years or older to be considered for this position.
• High school diploma or GED or equivalent combination of education, certification, training, and/or experience.
• 2+ years of experience in administrative/care coordinator role.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, schedules appointments, and calms distressed owners.
• Inputs and manages data in practice management software, including billing.
• Assists with retail sales, inquiries, and maintaining records.

Skills

Customer service

Administrative support

Cash handling

Data entry

Education

High school diploma or GED

Tools

Practice management software

Billing software

Job description

Olympia Pet Emergency in Olympia, Washington is seeking a Veterinary Receptionist (Care Coordinator) to join a fast-paced emergency hospital. You will manage front-desk duties, greet clients, schedule appointments, and support the hospital team with patient care coordination.

The role requires 2+ years of administrative experience, a high school diploma or GED, and the ability to remain composed in stressful situations. We offer strong benefits and a collaborative team culture.