Compassionate Vet Receptionist & Client Concierge

North Main Animal Hospital; Alpharetta (GA); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life & disability insurance

EAP

401k with company match

Paid time off

Job summary

North Main Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. You will create exceptional client experiences, manage appointments, and support clients with information about our services to ensure smooth daily operations.

In this role you will handle phone and in-person interactions, process transactions, and collaborate with a team dedicated to compassionate care for pets and their families.

Qualifications

• 1+ year of experience in customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency with a multi-phone line system and in-person client handling.
• Experience with veterinary practice management software.
• Exceptional verbal and written communication skills.
• Compassionate, professional service for routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and payments accurately.
• Provide essential information about services and support clients.

Skills

Customer service

Front desk

Multi-line phones

Veterinary software

Communication

Organization

Payment processing

Team player

Job description

North Main Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. You will create exceptional client experiences, manage appointments, and support clients with information about our services to ensure smooth daily operations.

In this role you will handle phone and in-person interactions, process transactions, and collaborate with a team dedicated to compassionate care for pets and their families.