Veterinary Front Desk and Client Services Specialist

Western Veterinary Partners; Alpharetta (GA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health package: Medical, dental, and v

Life insurance and disability

Employee Assistance Program (EAP)

401k - with company match beginning 27

Paid time off

Personal pet discount

Job summary

North Main Animal Hospital in Alpharetta, GA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support pets and their families. You will manage appointments, patient flow, and payments while delivering compassionate service and clear information about available services.

Ideal candidates are friendly, organized, and team-oriented, with 1+ year of customer service or front-desk experience and experience with veterinary software.

Qualifications

• 1+ year of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency in managing multi-line phone systems and assisting in-person clients.
• Experience with veterinary practice management software.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and maintain financial records.
• Provide compassionate information about services and support clients.

Skills

Customer service

Reception/front desk

Verbal communication

Written communication

Team collaboration

Calendar scheduling

Tools

Practice management software

Job description

North Main Animal Hospital in Alpharetta, GA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support pets and their families. You will manage appointments, patient flow, and payments while delivering compassionate service and clear information about available services.

Ideal candidates are friendly, organized, and team-oriented, with 1+ year of customer service or front-desk experience and experience with veterinary software.