Compassionate Vet Receptionist — Calm Front Desk Pro

4 Paws Animal Clinic; Winter Park (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

4 Paws Animal Clinic in Winter Park, FL is seeking a skilled veterinary receptionist to be the friendly front-line contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions in a clinical setting.

The role involves high-volume front desk operations, EMR/PIMS data entry, appointment scheduling, payments, and compassionate communication, including during sensitive end-of-life discussions.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary software and medical records management.
• Strong communication and customer service skills.

Responsibilities

• Greet clients and check in patients, update medical records, and verify appointment details.
• Answer calls on a multi-line system and handle scheduling, refills, and records requests.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information with care during sensitive situations such as euthanasia scheduling.
• Maintain EMR data entry in the PIMS system.
• Coordinate with veterinarians and staff to keep patient flow smooth.
• Maintain reception area and waiting room cleanliness.

Skills

Customer service

Communication

Phone management

Attention to detail

Empathy

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

4 Paws Animal Clinic in Winter Park, FL is seeking a skilled veterinary receptionist to be the friendly front-line contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions in a clinical setting.

The role involves high-volume front desk operations, EMR/PIMS data entry, appointment scheduling, payments, and compassionate communication, including during sensitive end-of-life discussions.