Compassionate Veterinary Receptionist — Calm Front Desk Pro

Veterinary Practice Partners; Needham Heights (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Job summary

Highland Animal Hospital in Needham, MA is seeking a skilled and compassionate full-time Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth across front-desk interactions in a clinical setting.

You will manage high-volume calls and EMR updates, coordinate with veterinarians and technicians, and help ensure a smooth patient flow while delivering outstanding customer service in emotionally sensitive situations.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Attention to detail

Empathy

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Highland Animal Hospital in Needham, MA is seeking a skilled and compassionate full-time Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth across front-desk interactions in a clinical setting.

You will manage high-volume calls and EMR updates, coordinate with veterinarians and technicians, and help ensure a smooth patient flow while delivering outstanding customer service in emotionally sensitive situations.