Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Winter Park (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Job summary

4 Paws Animal Clinic in Winter Park, FL is seeking a compassionate veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across routine and emotionally sensitive interactions.

This role requires handling high-volume front desk tasks, managing EMR records, scheduling, payments, and coordinating with veterinarians and staff to keep patient flow smooth.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet).
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, multi-line phone management, medical records, and payments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system and respond to scheduling, prescriptions, and information inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including end-of-life discussions.
• Maintain EMR and data entry in the PIMS system; coordinate with staff to relay client communications and flag urgent cases.
• Keep reception area clean and organized to ensure a positive client experience.

Skills

Customer service

Communication

Phone management

Data entry

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

4 Paws Animal Clinic in Winter Park, FL is seeking a compassionate veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across routine and emotionally sensitive interactions.

This role requires handling high-volume front desk tasks, managing EMR records, scheduling, payments, and coordinating with veterinarians and staff to keep patient flow smooth.