Veterinary Receptionist

4 Paws Animal Clinic; Winter Park (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

4 Paws Animal Clinic in Winter Park, FL is seeking a skilled veterinary receptionist to be the friendly front-line contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions in a clinical setting.

The role involves high-volume front desk operations, EMR/PIMS data entry, appointment scheduling, payments, and compassionate communication, including during sensitive end-of-life discussions.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary software and medical records management.
• Strong communication and customer service skills.

Responsibilities

• Greet clients and check in patients, update medical records, and verify appointment details.
• Answer calls on a multi-line system and handle scheduling, refills, and records requests.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information with care during sensitive situations such as euthanasia scheduling.
• Maintain EMR data entry in the PIMS system.
• Coordinate with veterinarians and staff to keep patient flow smooth.
• Maintain reception area and waiting room cleanliness.

Skills

Customer service

Communication

Phone management

Attention to detail

Empathy

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

4 Paws Animal Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$16.00-$20.00 per hour dependent on skills and experience

Schedule

Full or part time, Monday- Friday 8AM-5:30PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About 4 Paws Animal Clinic

4 Paws Animal Clinic is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Dr. Jacki Bert has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our Winter Park veterinarian.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.