Compassionate Veterinary Front Desk Specialist

Watson's Friends Animal Hospital; Florida; On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Watson's Friends Animal Hospital in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warm customer service.

The role requires experience with front desk operations, EMR/PIMS data entry, and strong communication while supporting clients through emotional situations such as end-of-life discussions. Benefits include health coverage and a 401(k), with a Monday–Friday schedule.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software: Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Verbal communication

Written communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Watson's Friends Animal Hospital in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warm customer service.

The role requires experience with front desk operations, EMR/PIMS data entry, and strong communication while supporting clients through emotional situations such as end-of-life discussions. Benefits include health coverage and a 401(k), with a Monday–Friday schedule.