Compassionate Vet Front Desk Specialist (Full-Time)

Veterinary Practice Partners; Arlington (VA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

Paid time off

401(k) plan

Onboarding & mentorship

Professional development

Employee pet discount

Zusammenfassung

Caring Hands Arlington is seeking a dedicated veterinary receptionist to join our front desk team. The role welcomes candidates with transferable experience from medical or dental offices, urgent care, or high-volume customer service, with comprehensive onboarding provided.

You will greet clients, manage calls, process payments, and support scheduling and client communication in a fast-paced animal-care environment. Competitive benefits accompany full-time hours.

Qualifikationen

• 1 year of front desk/receptionist or customer service in medical, dental, veterinary, urgent care, or high-volume environment.
• Excellent verbal and written communication with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; able to multitask in a fast-paced setting.
• Proficient in Microsoft Office; comfortable learning new software/workflows.
• Reliable, punctual, and professional; able to work independently and in a team.
• Genuine affinity for animals and comfort in a clinical setting.
• Familiarity with veterinary or medical terminology or PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is a strong asset.

Aufgaben

• Greet and check in clients and patients at the front desk, collect intake info, and confirm appointment details professionally.
• Answer and manage a multi-line telephone system; direct calls and inquiries about scheduling, services, and information.
• Process payments, post charges, and schedule future appointments at checkout.
• Provide compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages, flag urgent issues, and support daily operations.
• Keep reception and waiting area clean, organized, and welcoming.

Kenntnisse

Front desk

Customer service

Phone system

Data entry

POS

Microsoft Office

Organization

Team player

Animal affinity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Jobbeschreibung

Caring Hands Arlington is seeking a dedicated veterinary receptionist to join our front desk team. The role welcomes candidates with transferable experience from medical or dental offices, urgent care, or high-volume customer service, with comprehensive onboarding provided.

You will greet clients, manage calls, process payments, and support scheduling and client communication in a fast-paced animal-care environment. Competitive benefits accompany full-time hours.