Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Centreville (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding program

Job summary

Caring Hands Animal Hospital in Centreville is seeking a dedicated Veterinary Receptionist to join our team. This opening welcomes candidates with strong transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality and customer service backgrounds.

The role emphasizes empathetic client service, accurate data entry, appointment scheduling, and effective communication with veterinary staff.

Qualifications

• Minimum 1 year of front desk or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Excellent organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Communication

Appointment scheduling

Multi-line phones

Data entry

Payment processing

Organization

Tools

PIMS software

Job description

Caring Hands Animal Hospital in Centreville is seeking a dedicated Veterinary Receptionist to join our team. This opening welcomes candidates with strong transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality and customer service backgrounds.

The role emphasizes empathetic client service, accurate data entry, appointment scheduling, and effective communication with veterinary staff.