Compassionate Veterinary Front Desk Specialist

Caring Hands Animal Hospital - Merrifield; Falls Church (VA); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding

Resumo da oferta

Caring Hands Merrifield is seeking a dedicated veterinary receptionist to join our team as a friendly front desk advocate for clients and their pets. You will learn veterinary workflows, software, and terminology through structured onboarding and mentorship, supporting a compassionate, high-volume practice.

We offer comprehensive benefits, PTO, and a 401(k) plan for full-time employees, with caring emphasis on work-life balance and professional growth within a collaborative team environment.

Qualificações

• Minimum 1 year of experience in front desk, receptionist, or customer service in a medical, dental, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.

Responsabilidades

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally.
• Answer and manage a multi-line telephone system, direct calls, and respond to scheduling/information inquiries.
• Process client check-out, including payments and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety or distress.
• Perform accurate data entry and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized reception and waiting area.

Conhecimentos

Front desk experience

Customer service

Scheduling

Multi-line phone system

Data entry

Payment processing/POS

Microsoft Office

Reliability & punctuality

Animal care familiarity

Ferramentas

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrição da oferta de emprego

Caring Hands Merrifield is seeking a dedicated veterinary receptionist to join our team as a friendly front desk advocate for clients and their pets. You will learn veterinary workflows, software, and terminology through structured onboarding and mentorship, supporting a compassionate, high-volume practice.

We offer comprehensive benefits, PTO, and a 401(k) plan for full-time employees, with caring emphasis on work-life balance and professional growth within a collaborative team environment.