Veterinary Receptionist

Veterinary Practice Partners; Arlington (VA); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Paid time off

401(k) plan

Onboarding & mentorship

Professional development

Employee pet discount

Résumé du poste

Caring Hands Arlington is seeking a dedicated veterinary receptionist to join our front desk team. The role welcomes candidates with transferable experience from medical or dental offices, urgent care, or high-volume customer service, with comprehensive onboarding provided.

You will greet clients, manage calls, process payments, and support scheduling and client communication in a fast-paced animal-care environment. Competitive benefits accompany full-time hours.

Qualifications

• 1 year of front desk/receptionist or customer service in medical, dental, veterinary, urgent care, or high-volume environment.
• Excellent verbal and written communication with active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; able to multitask in a fast-paced setting.
• Proficient in Microsoft Office; comfortable learning new software/workflows.
• Reliable, punctual, and professional; able to work independently and in a team.
• Genuine affinity for animals and comfort in a clinical setting.
• Familiarity with veterinary or medical terminology or PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is a strong asset.

Responsabilités

• Greet and check in clients and patients at the front desk, collect intake info, and confirm appointment details professionally.
• Answer and manage a multi-line telephone system; direct calls and inquiries about scheduling, services, and information.
• Process payments, post charges, and schedule future appointments at checkout.
• Provide compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages, flag urgent issues, and support daily operations.
• Keep reception and waiting area clean, organized, and welcoming.

Connaissances

Front desk

Customer service

Phone system

Data entry

POS

Microsoft Office

Organization

Team player

Animal affinity

Outils

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Description du poste

Caring Hands Arlington is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary:

Starting at $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Full-time 32-40 hours per week, Clinic hours are Monday- Friday 7:30AM-8PM, Saturday 8AM-4PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Caring Hands Arlington

At Caring Hands, compassion and purpose drive everything we do. We believe in transparent, personalized veterinary care, and our team of dedicated professionals embodies our core values every day.

We lead with integrity, practice with reliability, and support each other—and you—with a true Go Team spirit. Our goal is to create a welcoming space where pets and their families feel valued, heard, and cared for.

Beyond exceptional medical care, we foster a strong sense of community, always striving to meet the unique needs of every pet and owner. With shared values and a united mission, we’re here to make the world better for you and your pet.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community. #CSR