Compassionate Vet Front Desk Coordinator

Encore Vet Group; Northfield Center Township (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

CE allowance

Uniform provided

Pet care discounts

PTO & holidays

Employee Assistance Program

401(k) with match

Job summary

Northfield Veterinary Hospital is hiring a Customer Service Representative to manage front-desk duties, greet clients, and assist with phones and scheduling. You will navigate patient charts and provide empathetic support during routine visits and challenging conversations.

The role emphasizes clear, compassionate communication, calm multitasking, and a dedication to helping families feel heard and cared for in a busy veterinary setting.

Qualifications

• 1-2 years of experience in a client-facing role
• Able to communicate clearly and warmly with clients
• Comfortable navigating digital scheduling and patient records

Responsibilities

• Greet clients at check-in and answer questions
• Assist with phone and in-person inquiries to ensure smooth front-desk operations
• Maintain calm, organized lobby during busy times
• Support pet caregivers through compassionate communication and information sharing

Skills

Clear communication

Empathy

Phone & in-person service

Digital systems navigation

Tools

Scheduling software

EMR navigation

Job description

Northfield Veterinary Hospital is hiring a Customer Service Representative to manage front-desk duties, greet clients, and assist with phones and scheduling. You will navigate patient charts and provide empathetic support during routine visits and challenging conversations.

The role emphasizes clear, compassionate communication, calm multitasking, and a dedication to helping families feel heard and cared for in a busy veterinary setting.