Compassionate Vet Care Coordinator & Client Concierge

PetVet Care Centers; Santa Cruz (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app and 24/7 EAP

CE stipends and career development

Grant Circle — relief fund for team

Local hospital culture backed by nat’l

Job summary

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, CA, is seeking a Full-Time Veterinary Receptionist (Care Coordinator). You will handle front-desk duties, scheduling, and client communication in a fast-paced veterinary setting, supporting veterinarians and staff to deliver exceptional care.

The ideal candidate has strong customer service skills, comfort with medical terminology, and the ability to multitask during busy periods.

Qualifications

• Compassionate and patient with clients and patients.
• Excellent communication with clients and team members.
• Ability to multitask in a fast-paced veterinary environment.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Empathy

Strong communication

Multitasking

Education

High school diploma or GED

Job description

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists in Santa Cruz, CA, is seeking a Full-Time Veterinary Receptionist (Care Coordinator). You will handle front-desk duties, scheduling, and client communication in a fast-paced veterinary setting, supporting veterinarians and staff to deliver exceptional care.

The ideal candidate has strong customer service skills, comfort with medical terminology, and the ability to multitask during busy periods.