Compassionate Veterinary Care Coordinator

PetVet Care Centers; Santa Clarita (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by N.

Job summary

PetVet Care Centers’ Valencia Veterinary Center in Santa Clarita, California is seeking a Care Coordinator to provide exceptional administrative support and compassionate client service. The role aligns with titles like Veterinary Receptionist or Client Care Specialist.

The position requires 2+ years in veterinary reception, strong customer service, data entry, and familiarity with Cornerstone. Day shifts, weekends, and a supportive team culture are offered.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• At least 2 years of experience in reception work.
• Must know how to use Cornerstone.
• At least 2 years of experience in Veterinary Medicine.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Clerical procedures

Organization

Education

High school diploma or GED

Tools

Cornerstone

Job description

PetVet Care Centers’ Valencia Veterinary Center in Santa Clarita, California is seeking a Care Coordinator to provide exceptional administrative support and compassionate client service. The role aligns with titles like Veterinary Receptionist or Client Care Specialist.

The position requires 2+ years in veterinary reception, strong customer service, data entry, and familiarity with Cornerstone. Day shifts, weekends, and a supportive team culture are offered.