Part-Time Veterinary Receptionist (Care Coordinator) - Pacific & Santa Cruz Veterinary Specialists

PetVet Care Centers; Santa Cruz (CA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Wellbeing support (Calm app, 24/7 EAP)

CE stipends and career development

Grant Circle relief fund

Local hospital culture + national支持

Job summary

PetVet Care Centers’ Pacific & Santa Cruz Veterinary Specialists is seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team in Santa Cruz, CA. This role supports our hospital operations, handling administrative duties, client interactions, and coordination of patient visits with care and empathy.

The ideal candidate brings strong communication skills, a compassionate touch, and the ability to stay organized in a fast‑paced medical environment while delivering high‑quality

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Ability to manage multiple phone lines and navigate several computer applications.
• Comfortable discussing sensitive topics, including financial matters and end‑of‑life care.

Responsibilities

• Provide excellent in‑person and phone customer service, even in high‑stress situations.
• Manage lobby flow, schedule appointments, and address client concerns.
• Assist with medication pickups and provide information on services and products.
• Input data in practice software and handle basic billing tasks.
• Support retail activities, weigh pets, and maintain records.
• Reconcile cash drawer and perform end‑of‑day accounting tasks.

Skills

Customer service

Multitasking

Compassionate

Organized

Adaptable

Communication

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Pacific and Santa Cruz Veterinary Specialists in Santa Cruz, California, our team shares a passion for exceptional patient care and a deep sense of teamwork. We work closely across departments to ensure every pet receives the highest quality of care and every client feels supported. Our culture is built on collaboration, respect, and learning. Team members are encouraged to grow their skills through mentorship, continuing education, and hands‑on experience in a supportive environment.

Key Responsibilities

Our Care Coordinators are an essential part of the patient and client experience. They are often the first point of contact for families reaching out for help, and they play an important role in helping clients navigate an emergency visit or specialty appointment.
This position is much more than answering phones and scheduling appointments. Care Coordinators help guide clients through stressful situations, communicate with medical teams, coordinate patient visits, manage financial transactions, and ensure important information is shared with the appropriate team members.

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

The ideal candidate is compassionate, organized, adaptable, and comfortable working in a fast‑paced medical environment. They understand the importance of communication, teamwork, attention to detail, and treating every client with kindness and respect.

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Previous customer service experience.
• Ability to manage multiple phone lines and navigate multiple computer applications simultaneously.
• Comfortable communicating with clients about sensitive topics, including financial matters and end‑of‑life care.

Preferred Skills (Nice to Have)

• Previous veterinary experience.

Schedule

• 3 - 5 shifts a week, 5PM- 10:30PM and/or 7PM- 12:30AM
• Must be able to work 1 weekend shift a week and some holidays.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

• $20.25 — $21 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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