Senior Care Experience Navigator

Colonial Group; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

ArchWell Health is seeking a Care Navigator to create a positive experience for members and families from check-in to departure. The role emphasizes customer service, senior care passion, and collaboration with a multidisciplinary team in a clinical setting.

The ideal candidate will have strong communication, organization, and EMR proficiency, with bilingual skills helpful for diverse communities. Associates degree preferred and EMR experience is a plus.

Qualifications

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting.
• Experience working with EMR systems a plus.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the EMR system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Skills

Customer service

Welcoming demeanor

Senior care passion

Diversity and teamwork

Medical terminology

Attention to detail

Written and verbal communication

MS Office proficiency

Spanish language

Professionalism and adaptability

Education

Associate degree

Tools

EMR systems

Microsoft Office

Job description

ArchWell Health is seeking a Care Navigator to create a positive experience for members and families from check-in to departure. The role emphasizes customer service, senior care passion, and collaboration with a multidisciplinary team in a clinical setting.

The ideal candidate will have strong communication, organization, and EMR proficiency, with bilingual skills helpful for diverse communities. Associates degree preferred and EMR experience is a plus.