Hybrid Patient Billing & Collections Specialist

Dolly Parton Children's Hospital; Knoxville (TN); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Dolly Parton Children's Hospital in Knoxville, TN is seeking a Patient Account Representative for a full-time, day-shift role with hybrid work arrangements. You will handle billing as bills arrive, follow up on claims, and communicate with families to resolve questions while ensuring correct insurance data and CMS compliance.

The position requires a high school diploma or GED, and hospital billing experience is preferred.

Qualifications

• High school diploma or GED required.
• Knowledge of CMS and third-party payer rules is preferred.
• Strong customer service and teamwork abilities essential.

Responsibilities

• Process all bills on the day they are received.
• Follow up on accounts per departmental guidelines.
• Address insurance rejections promptly and accurately.
• Coordinate with UM, Medical Records and other departments for seamless revenue cycle.
• Maintain confidentiality and professional conduct in all interactions.

Skills

Customer service

CMS rules

Problem solving

Team collaboration

Education

High School Diploma / GED

Job description

Dolly Parton Children's Hospital in Knoxville, TN is seeking a Patient Account Representative for a full-time, day-shift role with hybrid work arrangements. You will handle billing as bills arrive, follow up on claims, and communicate with families to resolve questions while ensuring correct insurance data and CMS compliance.

The position requires a high school diploma or GED, and hospital billing experience is preferred.