Compassionate Patient Services & Billing Concierge

Patient First; Feasterville-Trevose (Bucks County); On-site; USD 19,000 - 25,000; Full time

Job summary

Patient First is hiring for a front-desk/clerical role focused on patient intake, registration, and billing support. The position requires excellent communication and multitasking, with duties covering kiosk assistance, patient escorting for emergencies, and maintaining accurate patient information.

The role emphasizes compassionate customer service, cash handling, and coordination with clinical staff while supporting center operations across shifts.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance to the treatment area to be registered.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges.
• Accurately registering patients in an expedient manner while providing excellent customer service.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the shift.
• Answering all incoming calls and distributing messages promptly.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed; breaks and mealtimes may be interrupted to provide patient care.
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Skills

Typing skills

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Patient First is hiring for a front-desk/clerical role focused on patient intake, registration, and billing support. The position requires excellent communication and multitasking, with duties covering kiosk assistance, patient escorting for emergencies, and maintaining accurate patient information.

The role emphasizes compassionate customer service, cash handling, and coordination with clinical staff while supporting center operations across shifts.