Patient Appointment Scheduler - Day/Night Support

Socket.dev; White (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company match

Tuition Reimbursement

Job summary

Socket.dev is seeking a Health Care Appointment Scheduler Specialist to join our team and help create a smooth, welcoming experience for patients from their first contact. You will coordinate calendars, verify information, and ensure appointments across multiple providers while upholding privacy standards.

This role supports day or night shifts in a fast-paced health care environment, requiring clear communication, attention to detail, and reliable scheduling across multiple departments.

Qualifications

• High school diploma or equivalent required; additional health care administrative training is a plus.
• Experience in appointment scheduling, medical office support, call center work, or customer service preferred.
• Strong verbal and written communication with a patient-centered approach.
• Ability to use scheduling software, electronic records systems, and standard office applications accurately.
• Excellent organizational skills and attention to detail in a fast-paced environment.
• Ability to work day or night shifts reliably, including weekends or holidays if needed.
• Understanding of patient confidentiality standards and professionalism in handling sensitive information.

Responsibilities

• Schedule, confirm, reschedule, and cancel patient appointments accurately for day or night coverage.
• Answer incoming calls and messages in a warm, professional manner while assisting patients with scheduling needs.
• Maintain and update patient demographic, insurance, and contact information in scheduling systems.
• Coordinate with providers, nurses, and clinic staff to align appointment availability and special scheduling requests.
• Document patient interactions, appointment changes, and relevant notes clearly and accurately.
• Follow privacy, confidentiality, and organizational procedures when handling patient information.
• Escalate urgent concerns, complex scheduling issues, or patient service matters to the appropriate team members.

Skills

Appointment scheduling

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic records systems

Office applications

Job description

Socket.dev is seeking a Health Care Appointment Scheduler Specialist to join our team and help create a smooth, welcoming experience for patients from their first contact. You will coordinate calendars, verify information, and ensure appointments across multiple providers while upholding privacy standards.

This role supports day or night shifts in a fast-paced health care environment, requiring clear communication, attention to detail, and reliable scheduling across multiple departments.