Patient Care Call Specialist

Socket.dev; Washington (Washington County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Socket.dev seeks a Contact Center Specialist to handle patient calls, schedule appointments and guide patients through registration and scheduling processes. You will act as an advocate, ensuring clear information and compassionate service in a fast-paced environment.

The role involves data entry, verification in multiple systems, and routing calls to clinical staff or physicians as needed, with a Monday–Friday schedule in a healthcare setting.

Qualifications

• HS Diploma or equivalent.
• 1 year general customer service experience.

Responsibilities

• Answer multi-line telephone system with focus on patient satisfaction and first-call resolution while scheduling appointments.
• Redirect calls and take messages, interacting with staff and leadership of other departments when necessary.
• Review, verify and enter patient demographic information to ensure data integrity.
• Enter or update information in the appropriate systems accurately, verify and revise existing information within 30 days.
• Follow up on incomplete or inaccessible information to ensure a complete record.
• Obtain, verify and correct registration information of new and existing patients.
• Advise patients on scheduling, registration (directions, parking, preparation) and other inquiries.
• Identify and address patient concerns with appropriate decision making and routing to clinical staff or physicians.

Skills

Customer service

Phone etiquette

Multitasking

Education

HS Diploma or equivalent

Tools

Scheduling software

CRM

Job description

Socket.dev seeks a Contact Center Specialist to handle patient calls, schedule appointments and guide patients through registration and scheduling processes. You will act as an advocate, ensuring clear information and compassionate service in a fast-paced environment.

The role involves data entry, verification in multiple systems, and routing calls to clinical staff or physicians as needed, with a Monday–Friday schedule in a healthcare setting.