Patient Access & Scheduling Specialist

St. Charles Health System; Prineville (OR); On-site; USD 29,000 - 38,000; Full time

Job summary

St. Charles Health System is seeking a Patient Service Representative 1 in Prineville, Oregon.

The role acts as the liaison between patients and clinical staff, handling clerical tasks, scheduling, registration and payments while ensuring accurate record-keeping and confidentiality. The position emphasizes high-quality customer service, teamwork, and effective communication within outpatient settings, with opportunities to support daily operations and patient access across St.

Qualifications

• Required: High school diploma or GED.
• Preferred: One year of clerical support in a healthcare setting or related experience.
• Basic medical terminology.

Responsibilities

• Schedules patient appointments using department guidelines and EMR.
• Performs real time eligibility checks and routes scheduling accordingly.
• Registers patients, handles payments and prints after-visit summaries.
• Supports daily clinic operations and manages messages and basic work queues in the EMR.
• Delivers professional customer service and facilitates interpretive services when needed.

Skills

Communication skills

Customer service

Teamwork

Education

High school diploma or GED

Tools

MS Office

Electronic medical records system

Computer basics

Job description

St. Charles Health System is seeking a Patient Service Representative 1 in Prineville, Oregon.

The role acts as the liaison between patients and clinical staff, handling clerical tasks, scheduling, registration and payments while ensuring accurate record-keeping and confidentiality. The position emphasizes high-quality customer service, teamwork, and effective communication within outpatient settings, with opportunities to support daily operations and patient access across St.