Compassionate Patient Scheduler: Streamline Care Access

CHAS Health; Spokane Valley (WA); Presencial; USD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual milestone bonus

Robust health coverage

401(k) with employer match

Six weeks PTO per year

Tuition assistance and student loan

Childcare reimbursement

CME and license fee reimbursement

Descripción de la vacante

CHAS Health is hiring a Patient Scheduling Specialist (Valley Float) in Spokane Valley, WA. This full-time role focuses on delivering exceptional patient scheduling and coordinating with the in-clinic care team to improve access and continuity of care.

The incumbent will manage calls, schedule appointments, support patient flow, and communicate clearly about services and next steps. A clinical environment background and HIPAA knowledge are valued assets.

Formación

• High school diploma or equivalent required.
• Prior experience in a clinical setting strongly preferred.
• Prior customer service experience strongly preferred.

Responsabilidades

• Provides excellent customer service as a first point of contact for patients, determining caller needs and delivering accurate information about services, locations, providers, and access options.
• Schedules follow-up appointments and provides in-room scheduling to support continuity of care.
• Performs proactive outreach to reschedule missed appointments and manages a patient waitlist to improve access.
• Schedules visits in alignment with provider preferences and ensures accurate visit types and patient flow.
• Monitors provider schedules for gaps and collaborates to fill openings and adjust schedules.

Conocimientos

Attention to detail

Customer service

Communication skills

Team player

Multi-tasking

Educación

High school diploma

Herramientas

EHR / Scheduling software

Descripción del empleo

CHAS Health is hiring a Patient Scheduling Specialist (Valley Float) in Spokane Valley, WA. This full-time role focuses on delivering exceptional patient scheduling and coordinating with the in-clinic care team to improve access and continuity of care.

The incumbent will manage calls, schedule appointments, support patient flow, and communicate clearly about services and next steps. A clinical environment background and HIPAA knowledge are valued assets.