Care Access Scheduler — Patient-Centered Impact

CHAS Health; United States; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Health coverage

401(k)

PTO 6 weeks

Tuition assistance

Childcare reimbursement

CME and license reimbursement

Job summary

CHAS Health is seeking a patient scheduling coordinator to improve access and coordination across in-clinic care teams. You will manage calls, schedule appointments, and ensure accurate information is delivered to patients and providers.

The role emphasizes proactive scheduling, in-room coordination, and maintaining high-quality patient experiences within a high-volume clinic setting.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a clinical setting preferred.
• Prior customer service experience preferred.

Responsibilities

• Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls, and delivering accurate information about services, locations, providers, and access options.
• Schedules follow-up appointments before the patient leaves the clinic and provides in-room scheduling to support continuity of care and patient experience.
• Conducts proactive outreach to reschedule missed appointments and manages a patient waitlist to improve access.
• Schedules visits aligned with provider preferences and updated guidelines, ensuring accurate visit types and interpreter needs.
• Monitors provider schedules for gaps and optimizes openings with on-site care team.
• Develops and maintains clinic workflow expertise to support efficient operations.
• Communicates appointment details clearly and ensures patient understanding of next steps.
• Documents scheduling activity in the EHR and supports quality improvement initiatives.
• Performs other duties including supporting CHAS Health Mission and Core Values.

Education

High school diploma or equivalent

Job description

CHAS Health is seeking a patient scheduling coordinator to improve access and coordination across in-clinic care teams. You will manage calls, schedule appointments, and ensure accurate information is delivered to patients and providers.

The role emphasizes proactive scheduling, in-room coordination, and maintaining high-quality patient experiences within a high-volume clinic setting.