Community Health Scheduler: Patient Access Pro

CHAS Health; Spokane (WA); Presencial; USD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual milestone bonus

Health coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance

Childcare reimbursement

CME and license fee reimbursement

Descripción de la vacante

CHAS Health in Spokane, WA is seeking a scheduling professional to improve access and patient flow, acting as the first contact, and coordinating follow-ups and in-room scheduling to enhance the patient experience. You will proactively reschedule missed appointments, monitor provider calendars, and keep the electronic health record up to date.

This role requires attention to detail, strong communication, and a team‑oriented approach.

Formación

• High school diploma or equivalent required; prior clinical setting experience preferred.
• Knowledge of HIPAA regulations required.
• Excellent customer service and communication skills expected.

Responsabilidades

• Provides excellent customer service as a first point of contact for patients, determining caller needs, and providing accurate information about services and access options.
• Schedules follow-up appointments and in-room scheduling to support continuity of care and patient experience.
• Performs proactive outreach to reschedule missed appointments and manages a patient waitlist to improve access.
• Monitors provider schedules for gaps and collaborates to fill openings based on workflow needs.
• Documents scheduling activity and patient communications in the electronic health record.

Conocimientos

Attention to detail

HIPAA knowledge

Customer service

Oral and written communication

Compassion for patients

Teamwork

Multi-tasking

Computer skills

Valid driver’s license

Educación

High school diploma or equivalent

Descripción del empleo

CHAS Health in Spokane, WA is seeking a scheduling professional to improve access and patient flow, acting as the first contact, and coordinating follow-ups and in-room scheduling to enhance the patient experience. You will proactively reschedule missed appointments, monitor provider calendars, and keep the electronic health record up to date.

This role requires attention to detail, strong communication, and a team‑oriented approach.