Compassionate Patient Registration Specialist

Optum; Portland (OR); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

Optum is hiring for an on-site Patient Registration/Front Office role in Portland, OR area. You will greet patients, collect demographics and insurance information, verify eligibility, process payments, and support processing of referrals and pre-authorizations.

The position requires 3+ years of customer service in a medical or office setting, proficiency with Microsoft Office, and the ability to work 8- or 10-hour shifts with rotating weekends. Vaccination compliance may apply.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience in hospital, office, or similar setting.
• Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102.
• Day shift with 8- or 10-hour days and rotating weekend shifts.
• Occasional weekends and on-call per business needs.
• Vaccination requirements as applicable by state law.
• Must be 18 years or older.

Responsibilities

• Greet and check in patients, collect demographics and insurance details.
• Process referrals and pre-authorizations per plan requirements.
• Verify insurance coverage and create price estimates; perform reverifications as needed.
• Collect patient co-pays and discuss out-of-pocket obligations.
• Identify outstanding balances and attempt collections.
• Train new staff using checklists.
• Respond to patient and caregiver inquiries with compassion.
• Generate and review patient data reports and follow up on issues.
• Maintain up-to-date knowledge of registration requirements across units.
• Provide daily Q&A support and perform registration quality checks.
• Conduct Census Audits.

Skills

Customer service

Front office

Phone support

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is hiring for an on-site Patient Registration/Front Office role in Portland, OR area. You will greet patients, collect demographics and insurance information, verify eligibility, process payments, and support processing of referrals and pre-authorizations.

The position requires 3+ years of customer service in a medical or office setting, proficiency with Microsoft Office, and the ability to work 8- or 10-hour shifts with rotating weekends. Vaccination compliance may apply.