Patient Care & Pre-Registration Coordinator

Optum; Bangor (ME); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid training

Benefits package

401k contribution

Résumé du poste

Optum is hiring a Pre-Registration Representative to support patients by accurately updating demographics and insurance information prior to service. The role is per diem, with hours 7:00am-5:30pm EST, onsite at our Brewer, ME office.

Training is 3-6 weeks, onsite, 8:00am-4:30pm EST during training. Primary duties include ensuring excellent customer service, collecting information, coordinating with other departments, and verifying benefits.

Qualifications

• High School Diploma/GED is required.
• 6+ months of office or call center experience.
• Beginner level of proficiency with computer and Windows PC applications.
• Ability to work per diem during 7:00am–5:30pm EST Monday–Friday.
• Influenza vaccination this season or commitment to vaccinate.
• Must be 18 or older.

Responsabilités

• Provide excellent customer service to patients, providers and departments.
• Collect and verify patient demographics and insurance information.
• Escalate needs to department leadership when needed.
• Facilitate conversations to provide benefit information and collect copays.
• Ensure timely service by maintaining productivity and departmental metrics.
• Verify insurance coverage and benefits and update encounters.

Connaissances

Customer service

Phone support

Office software

Per diem availability

Formation

High School Diploma/GED

Outils

Windows

Description du poste

Optum is hiring a Pre-Registration Representative to support patients by accurately updating demographics and insurance information prior to service. The role is per diem, with hours 7:00am-5:30pm EST, onsite at our Brewer, ME office.

Training is 3-6 weeks, onsite, 8:00am-4:30pm EST during training. Primary duties include ensuring excellent customer service, collecting information, coordinating with other departments, and verifying benefits.