Patient Registration Specialist — Caring Front Desk Pro

Jobtome; Falmouth (MI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Health plan

Dental & Vision

401(k)

Job summary

UnitedHealth Group in Portland, ME is seeking a patient registration specialist to deliver frontline service in a busy clinical front office. You will greet patients, collect demographics, verify insurance and process payments.

The role emphasizes accurate data entry, coordinating referrals, and helping families navigate benefits, with a focus on compassionate communication and teamwork in a fast-paced environment.

Qualifications

• High School Diploma/GED required.
• 3+ years of customer service experience in hospital/office/phone support.
• Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102.
• Day shift with 7 AM - 8 AM starts; 8- or 10-hour days; rotating weekends.
• Flu vaccination is required by state or company policy.
• Must be 18 years of age or older.

Responsibilities

• Greet and check in patients; collect demographics and verify insurance eligibility/benefits.
• Process referrals and pre-authorizations per plan requirements.
• Verify insurance coverage and create price estimates; reverifications as needed.
• Collect patient co-pays and discuss out-of-pocket costs with patients.
• Identify outstanding balances from prior visits and collect amounts owed.
• Train new staff using training checklists.
• Respond to patient inquiries with compassion and professionalism.
• Generate and review patient data reports; follow up on inconsistencies.
• Maintain up-to-date knowledge of registration requirements across units.
• Census audits and registration quality checks.

Skills

Customer service

Communication

Onsite work

Medical office experience

Data entry

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Portland, ME is seeking a patient registration specialist to deliver frontline service in a busy clinical front office. You will greet patients, collect demographics, verify insurance and process payments.

The role emphasizes accurate data entry, coordinating referrals, and helping families navigate benefits, with a focus on compassionate communication and teamwork in a fast-paced environment.