Evening Patient Registration Specialist (Onsite)

Jobtome; Saco (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Incentives & recognition programs

401k contribution

Stock purchase plan

Job summary

UnitedHealth Group is seeking a patient-oriented front office professional to join our Portland, ME team. This on-site role supports patient registration, data collection, insurance verification and payment processing for a fast-paced clinical setting.

The position requires 3+ years in customer service, a high school diploma, and the ability to work night shifts including Sundays, Mondays, and Tuesdays. Flu vaccination is required where applicable; on-site work is standard.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102.
• Ability to work from 7:00pm - 7:00am Sunday, Monday & Tuesday, 7:00pm - 1:00am on Wednesday.
• Flu vaccination is required by policy.
• Must be 18 years of age or older.

Responsibilities

• Register patients by collecting demographics, health information, and verifying insurance eligibility/benefits.
• Process referrals and pre-authorizations per plan requirements.
• Verify insurance coverage and create price estimates; perform reverifications as needed.
• Collect patient co-pays and discuss out-of-pocket costs.
• Identify outstanding balances from prior visits and collect amounts due.
• Train new staff using training checklists.
• Respond to patient inquiries with compassion and professionalism.
• Generate and review patient data reports; follow up on issues.
• Maintain up-to-date knowledge of registration requirements across units.
• Provide day-to-day Q&A support; perform registration quality checks and census audits.

Skills

Customer service

Communication

MS Office

Medical terminology

Insurance knowledge

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a patient-oriented front office professional to join our Portland, ME team. This on-site role supports patient registration, data collection, insurance verification and payment processing for a fast-paced clinical setting.

The position requires 3+ years in customer service, a high school diploma, and the ability to work night shifts including Sundays, Mondays, and Tuesdays. Flu vaccination is required where applicable; on-site work is standard.