Evening Patient Registration Specialist

Optum; Falmouth (MI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401k

Equity stock purchase plan

Incentive and recognition programs

Job summary

Optum in Portland, ME seeks a patient services professional to manage front office registration, verify insurance, collect co-pays and help patients navigate the care process in a fast-paced environment.

The role requires evening and overnight shifts (7:00pm–7:00am Sun/Tue; 7:00pm–1:00am Wed), on-site work at 175 Fore River Parkway, strong communication, and experience with Microsoft Office and medical terminology; flu vaccination is required.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service in healthcare, hospital, or office setting.
• Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102.
• Schedule includes nights: 7:00pm-7:00am Sun, Mon, Tue; 7:00pm-1:00am Wed.
• Flu vaccination required; comply with regulations; able to perform essential duties.

Responsibilities

• Register patients by collecting demographics and verifying insurance.
• Gathers clinical information, processes referrals and pre-authorizations.
• Verifies coverage and creates price estimates; reverifications as needed.
• Collects patient co-pays and discusses out-of-pocket obligations.
• Identifies outstanding balances and pursues collections.
• Trains new staff using training checklists.
• Responds to patient inquiries with compassion and clarity.
• Maintains knowledge of registration requirements across units.
• Supports QA activities and census audits.

Skills

Customer service

Communication

Interpersonal skills

Medical terminology

Microsoft Office

Insurance knowledge

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum in Portland, ME seeks a patient services professional to manage front office registration, verify insurance, collect co-pays and help patients navigate the care process in a fast-paced environment.

The role requires evening and overnight shifts (7:00pm–7:00am Sun/Tue; 7:00pm–1:00am Wed), on-site work at 175 Fore River Parkway, strong communication, and experience with Microsoft Office and medical terminology; flu vaccination is required.