Compassionate Patient Service Pro | EMR & Scheduling

Intermountain Healthcare; American Fork (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health seeks a Patient Service Representative at the American Fork clinic to be the first point of contact for patients. You will handle intake, scheduling, data verification, and EMR documentation while providing courteous, professional service to patients and caregivers.

The role requires strong communication, basic computer skills, and a patient-centered approach to ensure a positive experience and smooth clinic operations. Benefits eligible; full-time schedule.

Qualifications

• Six months of customer service experience.
• Basic computer skills: word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Greet and check-in/out patients; verify information.
• Schedule appointments for visits, tests, referrals, and consultations.
• Document calls accurately in the EMR.
• Obtain and verify insurance information and IDs.
• Collect payments and educate patients on financial assistance.

Skills

Customer service

Communication

Interpersonal skills

Data entry

PHI privacy

Professional demeanor

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health seeks a Patient Service Representative at the American Fork clinic to be the first point of contact for patients. You will handle intake, scheduling, data verification, and EMR documentation while providing courteous, professional service to patients and caregivers.

The role requires strong communication, basic computer skills, and a patient-centered approach to ensure a positive experience and smooth clinic operations. Benefits eligible; full-time schedule.