Patient Access & Experience Specialist

Intermountain Health; Saint George (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health in St George, UT is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and resolving needs to deliver exceptional patient experiences.

The role requires handling insurance documentation, scheduling, and coordinating care, while maintaining confidentiality and accurate EMR entries. Prior customer service and basic computer skills are essential for daily operations.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Multilingual abilities are preferred.

Responsibilities

• Greet and assist patients by phone or in person to ensure a positive experience.
• Document calls accurately in the EMR.
• Schedule and coordinate patient appointments for visits, procedures, tests, referrals, and consultations.
• Verify and update patient demographics and insurance information.
• Assist patients with forms and billing, including financial assistance and payments.
• Maintain confidentiality and compliance with privacy standards.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in St George, UT is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, verifying information, and resolving needs to deliver exceptional patient experiences.

The role requires handling insurance documentation, scheduling, and coordinating care, while maintaining confidentiality and accurate EMR entries. Prior customer service and basic computer skills are essential for daily operations.