Patient Services Specialist: Scheduling & Care Access

Intermountain Healthcare

Provo (UT)

On-site

USD 25,000 - 33,000

Full time

3 days ago

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Job summary

Intermountain Healthcare in Provo, Utah is seeking a Patient Service Representative to be the first contact for patients, greeting and guiding them through intake, check-in/out, and scheduling. The role emphasizes accurate data capture and privacy while delivering a superior patient experience.

The position involves documenting calls in the EMR, verifying demographics, handling insurance coordination, and assisting with billing needs.

Qualifications

Six months of customer service experience.
Basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
Resolves patient needs to ensure a superior customer experience related to intake and care.
Documents calls accurately in the EMR.
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients by confirming and updating demographic data on the registration system.
Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on forms.
Assists patients with insurance coordination and prior authorization if applicable.
Helps patients complete forms for regulatory and billing needs.
Scans paperwork and educates patients on financial assistance.
Proactively requests payments and processes them following procedures.