Compassionate Patient Experience Specialist

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a front desk professional to manage patient registration, insurance verification, scheduling, and related activities. You will interact with patients and families in a caring manner, ensuring accurate data entry and a smooth registration experience.

The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and experience with medical records software or front desk procedures.

Qualifications

• High School Diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Manages patient registration, insurance verification, scheduling, and cash receipting with accuracy per guidelines.
• Encourages patient utilization of front-end technology during the registration process.
• Maintains confidential patient information including insurance and billing details throughout encounters.

Skills

Customer service

Interpersonal skills

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a front desk professional to manage patient registration, insurance verification, scheduling, and related activities. You will interact with patients and families in a caring manner, ensuring accurate data entry and a smooth registration experience.

The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and experience with medical records software or front desk procedures.