Compassionate Patient Care Navigator

Concord Hospital; Concord (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to provide front-line support for patient registration, referrals, scheduling and phone operations. Under supervision, you will ensure timely, compassionate service and smooth patient flow across departments.

The role requires a high school diploma or GED, strong customer service experience, and knowledge of medical office operations. Familiarity with EMR systems and terminology is preferred, with opportunities for training and career growth.

Qualifications

• High School diploma or GED required; annual competency exam.
• Proven customer service experience.
• Knowledge of medical office operations (scheduling, registration, EMR, patient flow, billing, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, DNV standards).
• Familiarity with medical terminology preferred.

Responsibilities

• Greet and assist patients.
• Verify insurance and demographics information.
• Follow CHMG policies and procedures.
• Schedule, confirm or reschedule appointments.
• Process and route calls and inquiries.
• Coordinate intake of patient information and maintain medical records.
• Support patient care between primary, specialty, and ancillary services.
• Promote Patient Connect enrollment.

Skills

Customer service

Medical terminology

Office operations

EMR knowledge

Billing & coding

Regulatory awareness

Education

High school diploma or GED

Tools

EMR software

Televox

Job description

Concord Hospital is seeking a Patient Care Coordinator to provide front-line support for patient registration, referrals, scheduling and phone operations. Under supervision, you will ensure timely, compassionate service and smooth patient flow across departments.

The role requires a high school diploma or GED, strong customer service experience, and knowledge of medical office operations. Familiarity with EMR systems and terminology is preferred, with opportunities for training and career growth.