Compassionate Patient Care Coordinator — Scheduling & Service

Optum; Layton (UT); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Care Coordinator to support scheduling, demographic verification, and coordination with providers for Medicare patients. The role emphasizes exceptional customer service and collaboration with a care team in a busy healthcare office in Layton, UT.

Schedule is Monday–Friday, 7:30 AM–5:00 PM, with supervision determining exact times. The position requires a High School Diploma or GED and at least 1 year of customer service experience, plus healthcare office exposure.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service experience.
• 6+ months experience in a healthcare office setting.
• Intermediate proficiency in Microsoft Office.

Responsibilities

• Provide exceptional service to all customers.
• Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work.
• Schedule appointments, verifying correct visit type and Primary Care Provider empanelment.
• Work closely with Providers on care for Medicare population to ensure all Medication, HEDIS measures, and Annual Wellness Exams are completed each year.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and defer to appropriate management or clinical personnel when necessary.
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
• And other duties as assigned.

Skills

Customer service

Microsoft Office

Phone handling

Healthcare terminology

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Optum is seeking a Patient Care Coordinator to support scheduling, demographic verification, and coordination with providers for Medicare patients. The role emphasizes exceptional customer service and collaboration with a care team in a busy healthcare office in Layton, UT.

Schedule is Monday–Friday, 7:30 AM–5:00 PM, with supervision determining exact times. The position requires a High School Diploma or GED and at least 1 year of customer service experience, plus healthcare office exposure.