Patient Care Coordinator

Optum; Layton (UT); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Care Coordinator to support scheduling, demographic verification, and coordination with providers for Medicare patients. The role emphasizes exceptional customer service and collaboration with a care team in a busy healthcare office in Layton, UT.

Schedule is Monday–Friday, 7:30 AM–5:00 PM, with supervision determining exact times. The position requires a High School Diploma or GED and at least 1 year of customer service experience, plus healthcare office exposure.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service experience.
• 6+ months experience in a healthcare office setting.
• Intermediate proficiency in Microsoft Office.

Responsibilities

• Provide exceptional service to all customers.
• Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work.
• Schedule appointments, verifying correct visit type and Primary Care Provider empanelment.
• Work closely with Providers on care for Medicare population to ensure all Medication, HEDIS measures, and Annual Wellness Exams are completed each year.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and defer to appropriate management or clinical personnel when necessary.
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
• And other duties as assigned.

Skills

Customer service

Microsoft Office

Phone handling

Healthcare terminology

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Care Coordinator (2385067)

Patient Care Coordinator - 2385067

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday – Friday, 7:30AM – 5:00PM. Supervisor determines schedule within the hours of 7:30AM – 5:00PM.

Location: 1580 W Antelope Dr. Suite 200, Layton, UT

Primary Responsibilities:

• Provide exceptional service to all customers
• Responsible for adherence management for quality measures
• Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work
• Schedule appointments, verifying correct visit type and Primary Care Provider empanelment
• Work closely with Providers on care for Medicare population to ensure all Medication, HEDIS measures, and Annual Wellness Exams are completed each year
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• And other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• 6+ months of experience in a healthcare office setting
• Intermediate level of proficiency in Microsoft Office

Preferred Qualifications:

• Ability to do mathematical computations for Medication Adherence
• Experience handling high volume of telephone calls and a multi-system phone line
• Ability to navigate Medicare portal to verify patient eligibility and benefits
• 1 + years of experience with knowledge of Medication terminology
• 1+ years of experience with knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.