Compassionate Patient Care Coordinator

Upperline Health, Inc.; Fitzgerald (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Mission-driven environment

Competitive compensation with team KPI

Comprehensive benefits (medical,Dental

401K, PTO, parental leave

Weekday clinic hours

Supportive regional and corporateTeams

Job summary

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to assist physicians in delivering complex health services in the clinic setting. This person will be based in Fitzgerald and perform medical front desk duties including greeting patients and ensuring accurate check-in and timely preparation for appointments.

Responsibilities include answering calls, scheduling, maintaining on-time appointments, filing records in EMR (Athenahealth preferred), collecting payments,

Qualifications

• Experience as a front-office receptionist or in a healthcare clinic or customer service.
• Prior experience in a podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Empathetic, compassionate and professional demeanor with each interaction.
• Motivated and dedicated team member with a stable work history.
• Thrives in a fast-paced collaborative environment.
• Reliable transportation and ability to pass a drug test and background check.

Responsibilities

• Front desk duties, including answering phone calls, greeting patients, obtaining required information, and keeping entrance area organized.
• Assist patients with scheduling appointments.
• Maintain on-time appointment schedules by notifying physicians when patients have arrived.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Maintain accurate patient records by updating information and scanning documents into EMR as needed.
• Responsible for office supply inventory, including stocking and ordering supplies.
• Protect patient rights by maintaining confidentiality of patient records.
• Contribute to team effort by assisting with additional duties when requested.

Skills

Front desk experience

Customer service

Communication skills

Team player

Empathy

Tools

Athenahealth EMR

Job description

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to assist physicians in delivering complex health services in the clinic setting. This person will be based in Fitzgerald and perform medical front desk duties including greeting patients and ensuring accurate check-in and timely preparation for appointments.

Responsibilities include answering calls, scheduling, maintaining on-time appointments, filing records in EMR (Athenahealth preferred), collecting payments,