Patient Care Coordinator

Emory Healthcare, Inc.; Dunwoody (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits starting day 1

Student loan repayment assistance

Family-focused benefits

Wellness incentives

Mentorship and leadership programs

Job summary

Emory Healthcare is seeking a Patient Care Coordinator to schedule appointments for new and established patients and serve as the primary point of contact for their families. This role supports the coordination of care across clinics and departments, handling registrations, referrals, and data collection with a patient-centered focus.

Ideal candidates have strong communication, teamwork, and time-management skills, plus a reliable, empathetic approach to patient service and a willingness to

Qualifications

• Education: High school diploma or GED; bachelor’s degree may substitute for experience.
• Experience: 12 months of customer service or 6 months healthcare experience in a similar role.
• Strong communication, teamwork, time management, and empathy are essential.

Responsibilities

• Schedule return visits and ancillary appointments.
• Register or schedule new patients.
• Schedule imaging and procedures within the local clinic.
• Complete patient data forms and coordinate referrals.
• Retrieve medical records and act as administrative resource for care coordination.
• Support management in resolving patient complaints and cover front desk as needed.
• Assist training of new PCCs and other staff; handle precertifications as required.

Skills

Customer service

Communication skills

Teamwork

Time management

Empathy

Education

High school diploma or GED

Bachelor’s degree considered in lieu of experience

Job description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development,and leadership programsand more

Description

Job Summary:

Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Primary duties and responsibilities:

• Scheduling return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care
• Works collaboratively with management to remedy or escalation patient complaints
• Covers for front desk and other back-office staff as needed
• Provides basic support for the training of new PCCs and other administrative staff as needed
• Completes precertification authorizations as required
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Education - High school diploma or GED required. A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
• Experience - 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

PHYSICAL REQUIREMENTS:

(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.