Patient Care Coordinator

Emory Healthcare, Inc.; Johns Creek (GA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health benefits starting day 1

Student Loan Repayment Assistance & Re

Family-focused benefits

Wellness incentives

Job summary

Emory Healthcare in Johns Creek, GA is seeking a Patient Services Coordinator to support scheduling and patient communication across care teams. You will coordinate appointments, manage patient data, and assist with insurance and documentation to ensure a smooth patient experience.

Ideal candidates bring strong customer service, excellent communication, and the ability to work collaboratively in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• 12 months of customer service experience or 6 months of healthcare experience in a similar role.
• Bachelor’s degree, or enrollment in a bachelor’s degree program, may be considered in lieu of required experience.

Responsibilities

• Schedule appointments for new and established patients.
• Schedule return visits and ancillary appointments as needed.
• Coordinate imaging, procedures, and additional services within the clinic.
• Register new patients and assist with scheduling requests.
• Complete and maintain patient data forms and records.
• Retrieve and manage medical records as required.
• Coordinate provider referrals and ensure appropriate documentation is obtained.
• Serve as an administrative resource for staff in coordinating patient care.
• Assist in resolving patient concerns and collaborate with management to address or elevate complaints when appropriate.
• Provide coverage for front desk and other administrative staff as needed.
• Support training for new Patient Services Coordinators and other administrative team members.
• Complete precertification and authorization processes as required to support patient services and insurance requirements.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Organizational skills

Empathy

Education

High school diploma or GED

Job description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development,and leadership programsand more

Description

The Patient CareCoordinator serves as a key point of contact for patients and their families, supporting the coordination of care by scheduling appointments, managing patient information, and facilitating communication between patients, providers, and care teams. This role ensures a seamless patient experience by assisting with administrative processes, coordinating services, and addressing patient needs in a professional and compassionate manner.

The Patient Services Coordinator works collaboratively with clinical and administrative teams to support efficient clinic operations while delivering exceptional customer service in alignment with Emory Healthcare’s standards.

RESPONSIBILITIES

Patient Scheduling & Coordination

• Schedule appointments for new and established patients.
• Schedule return visits and ancillary appointments as needed.
• Coordinate imaging, procedures, and additional services within the clinic.
• Register new patients and assist with scheduling requests.

Patient Information & Documentation

• Complete and maintain patient data forms and records.
• Retrieve and manage medical records as required.
• Coordinate provider referrals and ensure appropriate documentation is obtained.

Administrative & Operational Support

• Serve as an administrative resource for staff in coordinating patient care.
• Assist in resolving patient concerns and collaborate with management to address or elevate complaints when appropriate.
• Provide coverage for front desk and other administrative staff as needed.
• Support training for new Patient Services Coordinators and other administrative team members.

Authorization & Compliance

• Complete precertification and authorization processes as required to support patient services and insurance requirements.

Additional Responsibilities

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Education

• High school diploma or GED required.

Experience

• Minimum of 12 months of customer service experience or
• 6 months of healthcare experience in a similar role required.
• A bachelor’s degree, or enrollment in a bachelor’s degree program, may be considered in lieu of required experience.

Required Competencies & Skills

• Demonstrated ability to provide a high level of customer service.
• Strong verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational and time management skills.
• Empathy and compassion when interacting with patients and families.

PHYSICAL REQUIREMENTS:

(Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.