Patient Care & Scheduling Specialist

Emory Healthcare, Inc.; Johns Creek (GA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health benefits starting day 1

Student Loan Repayment Assistance & Re

Family-focused benefits

Wellness incentives

Job summary

Emory Healthcare in Johns Creek, GA is seeking a Patient Services Coordinator to support scheduling and patient communication across care teams. You will coordinate appointments, manage patient data, and assist with insurance and documentation to ensure a smooth patient experience.

Ideal candidates bring strong customer service, excellent communication, and the ability to work collaboratively in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• 12 months of customer service experience or 6 months of healthcare experience in a similar role.
• Bachelor’s degree, or enrollment in a bachelor’s degree program, may be considered in lieu of required experience.

Responsibilities

• Schedule appointments for new and established patients.
• Schedule return visits and ancillary appointments as needed.
• Coordinate imaging, procedures, and additional services within the clinic.
• Register new patients and assist with scheduling requests.
• Complete and maintain patient data forms and records.
• Retrieve and manage medical records as required.
• Coordinate provider referrals and ensure appropriate documentation is obtained.
• Serve as an administrative resource for staff in coordinating patient care.
• Assist in resolving patient concerns and collaborate with management to address or elevate complaints when appropriate.
• Provide coverage for front desk and other administrative staff as needed.
• Support training for new Patient Services Coordinators and other administrative team members.
• Complete precertification and authorization processes as required to support patient services and insurance requirements.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Organizational skills

Empathy

Education

High school diploma or GED

Job description

Emory Healthcare in Johns Creek, GA is seeking a Patient Services Coordinator to support scheduling and patient communication across care teams. You will coordinate appointments, manage patient data, and assist with insurance and documentation to ensure a smooth patient experience.

Ideal candidates bring strong customer service, excellent communication, and the ability to work collaboratively in a fast-paced clinic environment.