Patient Care Coordinator

Care and Cure Medical Center; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Care and Cure Medical Center is seeking a proactive Patient Care Coordinator to ensure smooth and compassionate healthcare experiences for patients. The role involves coordinating communications among patients, families, and medical staff, and organizing appointments and treatments with meticulous attention to detail.

You will collaborate with clinicians to schedule tests and procedures, assist with insurance and billing questions, and manage confidential patient records, all while upholding

Qualifications

• Bachelor's degree in healthcare administration, nursing, or related field (or equivalent experience).
• Strong communication skills, both verbal and written, to interact with patients and medical staff.
• Empathetic and patient-centered approach to ensure a positive patient experience.
• Exceptional organizational skills and attention to detail for scheduling and record-keeping.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using healthcare software and EMR systems.
• Knowledge of medical terminology, procedures, and insurance protocols.
• Problem-solving skills and composure under pressure.
• Confidentiality and privacy regulations in handling patient information.

Responsibilities

• Patient Liaison: Serve as the main contact for patients and families, addressing inquiries and providing emotional support throughout care.
• Appointment Scheduling: Coordinate and manage patient appointments with staff availability and patient preferences.
• Treatment Coordination: Organize and schedule diagnostic tests, treatments, surgeries, and other procedures per protocols.
• Insurance Assistance: Help patients understand coverage, process claims, and navigate financial aspects of care.
• Medical Records Management: Maintain accurate patient records, ensuring confidentiality and data protection compliance.
• Referral Coordination: Facilitate referrals and transfer of medical information between facilities as needed.
• Communication Hub: Ensure effective communication among patients, staff, and others about treatment plans and expectations.
• Patient Education: Provide educational materials to enhance understanding of medical conditions and self-care.
• Conflict Resolution: Address patient concerns or conflicts and escalate as necessary.
• Quality Improvement: Identify areas for improvement and participate in quality initiatives.

Education

Bachelor's degree in healthcare administration, nursing, or related field

Tools

Electronic Medical Records (EMR)

Job description

Our Patient Care Coordinator role is ideal for individuals with exceptional organizational and interpersonal skills.

As a Patient Care Coordinator, you will play a crucial role in ensuring seamless and compassionate healthcare experiences for patients. You will be responsible for facilitating communication between medical staff, patients, and their families, ensuring that all aspects of patient care are efficiently coordinated and executed. Your exceptional organizational skills, empathy, and attention to detail will contribute to the overall quality of patient care.

Responsibilities:

• Patient Liaison: Serve as the main point of contact for patients and their families, addressing inquiries, providing information, and offering emotional support throughout their healthcare journey.
• Appointment Scheduling: Coordinate and manage patient appointments, ensuring that scheduling aligns with medical staff availability and patient preferences.
• Treatment Coordination: Collaborate with medical professionals to organize and schedule diagnostic tests, treatments, surgeries, and other medical procedures according to established protocols.
• Insurance Assistance: Assist patients in understanding their insurance coverage, processing claims, and navigating any financial aspects related to their care.
• Medical Records Management: Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and data protection regulations.
• Referral Coordination: Collaborate with other healthcare facilities and specialists to facilitate referrals and coordinate the transfer of medical information as needed.
• Communication Hub: Facilitate effective communication between patients, medical staff, and other relevant parties to ensure a comprehensive understanding of treatment plans and expectations.
• Patient Education: Provide patients with educational materials and resources to enhance their understanding of medical conditions, treatments, and self-care strategies.
• Conflict Resolution: Address patient concerns or conflicts that may arise during the course of care, finding amicable solutions and escalating issues when necessary.
• Quality Improvement: Contribute to the improvement of patient care processes by identifying areas for enhancement and participating in relevant quality improvement initiatives.

Requirements:

• Bachelor's degree in healthcare administration, nursing, or a related field (or equivalent experience).
• Strong communication skills, both verbal and written, to effectively interact with patients, families, and medical professionals.
• Empathetic and patient-centered approach to ensure a positive patient experience.
• Exceptional organizational skills and attention to detail for accurate scheduling and record-keeping.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using healthcare software and electronic medical records systems.
• Knowledge of medical terminology, procedures, and insurance protocols.
• Problem-solving skills and the ability to remain composed under pressure.
• Confidentiality and adherence to privacy regulations in handling patient information.

The Patient Care Coordinator role requires someone who is compassionate, efficient, and skilled at managing both administrative and interpersonal aspects of patient care. Your contributions will greatly impact the overall patient satisfaction and successful functioning of the healthcare facility.