Compassionate Patient Billing Specialist

Ochsner Health; Baton Rouge (LA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Ochsner Health in Baton Rouge, LA, is seeking a patient billing specialist to assist patients with all billing inquiries in a face-to-face setting. The role involves reviewing bills, arranging payment plans, securing authorizations, and guiding patients through financial options to support accurate billing and timely payments.

Qualifications include a high school diploma or equivalent (Bachelor's preferred), 1 year of customer service or healthcare experience, and proficiency with Windows

Qualifications

• Must have strong customer service experience in a healthcare setting.
• Proficient data entry and accuracy for patient information.
• Effective verbal and written communication across all levels of care.
• Proficiency with Windows-based applications and role-specific software.

Responsibilities

• Promptly and courteously assists patients with billing inquiries face to face, via e-mail, or mail.
• Acts as liaison to ensure charges are applied correctly and account balances resolved.
• Ensures timely and accurate patient estimates for upcoming procedures and necessary authorizations.
• Educates patients on financial options and assists with payment arrangements.
• Delivers Best in Class service to inquiries to maintain high patient satisfaction.
• Performs other related duties as assigned.

Skills

Customer service

Data entry

Communication

MS Office

Adaptability

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Tools

Windows applications

EHR software

Job description

Ochsner Health in Baton Rouge, LA, is seeking a patient billing specialist to assist patients with all billing inquiries in a face-to-face setting. The role involves reviewing bills, arranging payment plans, securing authorizations, and guiding patients through financial options to support accurate billing and timely payments.

Qualifications include a high school diploma or equivalent (Bachelor's preferred), 1 year of customer service or healthcare experience, and proficiency with Windows