Compassionate Patient Access & Registration Specialist

MHM Support Services; Lebanon (Lebanon County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering exceptional customer service in line with Mercy Service Standards.

Responsibilities include scheduling, registration, benefit verification, pre-certification and financial clearance while ensuring accurate patient data and compliance with insurance guidelines. This role requires strong communication and organizational skills.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Assist patients with entrance into Mercy facilities including scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines and accreditation standards.

Skills

Communication skills

Telephone etiquette

Customer service

Organizational skills

Attention to detail

Stress management

Computer systems familiarity

10-key calculator

Education

High School diploma

Some college helpful

Tools

Medical terminology knowledge

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering exceptional customer service in line with Mercy Service Standards.

Responsibilities include scheduling, registration, benefit verification, pre-certification and financial clearance while ensuring accurate patient data and compliance with insurance guidelines. This role requires strong communication and organizational skills.