Compassionate Patient Access Specialist

UnityPoint Health; Pleasant Valley Township (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Short and long-term disability

Daily Pay (earned wage access)

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking a Patient Access Associate to guide patients through registration and insurance verification, explaining financial responsibilities with clarity and compassion. This role supports a smooth first-visit experience and collaborates with the team to uphold a patient‑first culture.

The position requires attention to detail, a caring approach, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or healthcare experience preferred.
• No license or certification required.

Responsibilities

• Collect and verify demographic, insurance and financial data in the system with accuracy.
• Explain patient financial responsibilities and options clearly and compassionately.
• Answer calls promptly and direct messages professionally.
• Assist with patient self-service registration and maintain multiple work queues.
• Refer patients to a Financial Advocate for assistance with bills.
• Schedule walk-in procedures and coordinate with central scheduling as needed.

Skills

Customer service

Healthcare experience

Education

High School Diploma or equivalent

Job description

UnityPoint Health is seeking a Patient Access Associate to guide patients through registration and insurance verification, explaining financial responsibilities with clarity and compassion. This role supports a smooth first-visit experience and collaborates with the team to uphold a patient‑first culture.

The position requires attention to detail, a caring approach, and the ability to manage multiple tasks in a fast-paced healthcare setting.