Patient Access Representative

UnityPoint Health; Dubuque (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

UnityPoint Health in Dubuque, IA is hiring a full-time Patient Access Representative who will register patients, verify insurance, and schedule admissions. The role requires careful data collection, excellent customer service, and effective communication with patients and clinical staff.

This position features a Monday–Thursday schedule, 6:00 am–4:30 pm, 80 hours per pay period, and holiday rotation. We offer competitive benefits and a supportive team culture dedicated to belonging and service.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Two (2) years of customer service OR healthcare related experience preferred.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes.
• Monitors and maintains multiple work queues.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Perform functions other than described due to extenuating circumstances.
• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Shift: Full-time; Monday - Thursday, 6:00 am - 4:30 pm, for 80 hours per pay period, holiday rotation.

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes
• Monitors and maintains multiple work queues
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Two (2) years of customer service OR healthcare related experience preferred.
• License/Certification: None