Patient Access Representative

UnityPoint Health; Pleasant Valley Township (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Short and long-term disability

Daily Pay (earned wage access)

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking a Patient Access Associate to guide patients through registration and insurance verification, explaining financial responsibilities with clarity and compassion. This role supports a smooth first-visit experience and collaborates with the team to uphold a patient‑first culture.

The position requires attention to detail, a caring approach, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or healthcare experience preferred.
• No license or certification required.

Responsibilities

• Collect and verify demographic, insurance and financial data in the system with accuracy.
• Explain patient financial responsibilities and options clearly and compassionately.
• Answer calls promptly and direct messages professionally.
• Assist with patient self-service registration and maintain multiple work queues.
• Refer patients to a Financial Advocate for assistance with bills.
• Schedule walk-in procedures and coordinate with central scheduling as needed.

Skills

Customer service

Healthcare experience

Education

High School Diploma or equivalent

Job description

Overview

Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you'll make a real difference in every patient's journey. In this dynamic, patient-focused role, you'll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you're detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.

Shift

Week 1 Tuesday-Friday+ Sunday, 3:00PM-11:30PM
Week 2 Monday-Thursday + Saturday, 3:00PM-11:30PM

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.


• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.


• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file


• Maintains knowledge and understanding of insurance verification and understanding of insurance plans


• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner


• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.


• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.


• Maintain ability to perform roles associated with patient self service registration processes


• Monitors and maintains multiple work queues


• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate


• Perform functions other than described due to extenuating circumstances


• Schedules walk in procedures and collaborates with central scheduling regarding other needs

Qualifications

• Education: High School Diploma or equivalent required.


• Experience: Two (2) years of customer service OR healthcare related experience preferred.


• License/Certification: None


• *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.