Compassionate Patient Access Specialist

Ochsner Health; Gretna, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Gretna, LA seeks a patient access specialist to greet patients, schedule appointments, and complete check-in processes. You will verify insurance, collect payments, and input demographic data for accurate medical records and reimbursement.

The role requires strong communication, data entry accuracy, and the ability to work with various payor guidelines while maintaining patient confidentiality and exceptional service standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of experience in hospital, clinic, or customer service.
• Experience with insurance verification and patient financial interactions.
• Knowledge of healthcare billing regulations and payor guidelines.
• Strong communication and data entry skills.

Responsibilities

• Greet patients and guests, scheduling appointments and check-in.
• Verify demographics and insurance, collect payments as needed.
• Input patient information accurately for billing and records.
• Explain insurance benefits and financial responsibilities.
• Balance cash drawer; assist with front desk and related duties.
• Maintain confidentiality and comply with privacy regulations.

Skills

Customer service

Data entry

Communication

Interpersonal skills

Problem solving

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

Associate’s degree

Tools

Insurance verification software

Billing software

Windows-based applications

Job description

Ochsner Health in Gretna, LA seeks a patient access specialist to greet patients, schedule appointments, and complete check-in processes. You will verify insurance, collect payments, and input demographic data for accurate medical records and reimbursement.

The role requires strong communication, data entry accuracy, and the ability to work with various payor guidelines while maintaining patient confidentiality and exceptional service standards.